President and CEO
I started The Buyosphere in 2005 after a 20 year career in broadcasting and marketing, and after one too many bad customer service experiences.
Before all of that, I was a poor student, and flunked out of college. I was a good writer and a great communicator - that is my gift. But I had no business training, no teaching background and didn't know how to run a company. All I wanted was to figure out how to motivate people who were in positions of customer engagement - convenience store clerks, the guy who answered the phone for the cable company, the woman who took my ticket at the movie theater. I wanted them to care. I wanted them to give a damn. I had a choice. Either solve the problem, or stop bitching about it.
I'm working on doing both. We can be both a masterpiece and a work in progress, (W)right?
The Buyosphere is a reflection of my beliefs and values. The company was born of my own pain, the struggles I faced, the problems I created and the solutions built in large part from the knowledge I gained from the brilliant people who God saw fit to bring into my life (including my amazing wife, Lorri, whose bio you will see somewhere around here, as our Director of Training). Also, I have never stopped asking questions, the most important of which is "Why?" Why do we feel the way we feel, think the way we think and do the things the way we do? These are questions I ask in training sessions every day. Because once we know why, the world opens up to us, giving us stunning clarity, and a tremendous opportunity to build the biggest, bestest, most kick-ass version of ourselves. I can't imagine a more noble cause, or more rewarding job.
Let's get to work - shall we?
Director of Training and VP of Operations
I am the Queen of Accountability!
You can also call me a mover, a shaker, and a positive culture maker!
I am on a mission to rid the world of the toxic work culture. My belief is that everyone should have a positive work experience. Too many people spend their days working in jobs that are not engaging and that do not fully maximize their potential. I believe this is not only fixable, but that it MUST be fixed - and accountability is the key to doing just that. That is why I have spent the better part of my career researching, developing, testing, and teaching accountability strategies.
In 2009, after 20 years in the field of education, I joined The Buyosphere. Since then I have been a part of developing and rolling out what I believe is the most comprehensive and most powerful training program in the country! I love working with people, teams, and companies to celebrate their strengths and develop their opportunities to be bigger, better, and more kick-ass!
I am a certified teacher and administrator and a certified DISC trainer. I develop and teach online courses, lead workshops, provide one-on-one training, and speak at various events.
To fulfill my duty as the Queen of Accountability, I will hold your feet to the fire and I will help you grow your own royal following!
Buyosphere Lead Consultant and Trainer
I grew up in Alaska, which turned out to be a great training ground for being a Buyosphere coach!
My training philosophy is guided in large part by my 25+ years in the automotive repair industry. I know what it is like to run a shop, work with the public, train employees, do the numbers. So when I work with automotive professionals, it is more a collaboration than a "teacher/student" relationship. I can certainly be tough if needed, and always fair.
I have the utmost respect for the people in our automotive industry. I know the time commitment it takes to be successful - the long hours, the sacrifices. So I am very empathetic with the people I train, teach and mentor. In the end, my role is to build them into the best versions of themselves. That is what makes this job so fulfilling, rewarding and fun!